Returns & Refunds

Changed your mind

If you buy online, you can cancel your order within 14 days of receiving it, without giving a reason. You then have a further 14 days to return the item.

Items must be unused, in their original condition and packaging, with all accessories. Phones and iPads must not be activated or set up with an account.

You cannot return the following for a change of mind, unless faulty:

• Screen protectors that have been applied
• Items with a broken hygiene seal, such as earphones
• Items that have been personalised

Faulty items

Under the Consumer Rights Act 2015 you can reject a faulty item within 30 days of receiving it for a full refund. After 30 days, we’ll repair or replace it, and if that isn’t possible, give a refund. See our Warranty Policy.

How to return an item

1. Contact us at support@asdigitaltech.co.uk or through our contact form with your order number.
2. We’ll send you a returns reference and instructions.
3. Pack the item securely and send it to: [Returns address]. Or bring it to our shop.

For change-of-mind returns, you pay the return postage. We pay return postage for faulty or incorrect items.

Refunds

We refund you within 14 days of receiving the returned item, to your original payment method. For change-of-mind returns, we refund the standard delivery charge but not any extra you paid for next-day delivery.

We may reduce the refund if the item has been used or damaged beyond what’s needed to inspect it.

Shop purchases

Items bought in our shop can be exchanged or refunded within [14] days with proof of purchase, if unused and in original packaging. This doesn’t affect your rights for faulty items.