Orders and payment
Which payment methods do you accept?
Visa, Mastercard, American Express, PayPal, Apple Pay, Google Pay and Klarna (pay in 3). In our shop we also accept cash.
Do I need an account to order?
No. You can check out as a guest. An account lets you see past orders and save your address.
Can I change or cancel my order?
Contact us as soon as possible. If your order hasn’t been dispatched yet, we can change or cancel it. Once dispatched, you can return it under our returns policy.
Are your prices the same online and in store?
Yes. Prices include VAT and are the same online and in our shop, apart from occasional online-only deals.
Delivery and collection
How much is delivery?
Standard UK delivery is £3.99, or free on orders over £50. Next-day delivery is £5.99. See Shipping & Delivery.
How does click and collect work?
Choose “Click and collect” at checkout. We’ll email you when your order is ready, usually within a few hours during opening times. Bring your order number and a photo ID.
Where is my order?
Use the Track Order page, or the tracking link in your dispatch email.
Products and stock
Are your phones new and genuine?
Yes. All phones and iPads are brand new, sealed, official UK stock with the manufacturer’s warranty.
Are your phones unlocked?
Yes, all phones we sell are unlocked and work on any UK network.
Yes, all phones we sell are unlocked and work on any UK network.
Most recent iPhones and Samsung phones charge fastest with a 20W to 25W USB-C charger. Samsung’s 45W chargers suit supported Galaxy models. iPads and laptops usually need 45W to 90W. For cables, 1m suits a bedside or desk, 2m to 3m suits a sofa or car.
Will you fit my screen protector?
Yes, free of charge in our shop when you buy the protector from us.
Returns and warranty
Can I return something I don't want?
Yes. You have 14 days from delivery to cancel and a further 14 days to send the item back, unused and in its original packaging. See Returns & Refunds.
My item is faulty. What should I do?
Contact us with your order number and a description of the fault. Faulty items are covered under the Consumer Rights Act and our warranty policy.